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How we handle your account information

We collect what we need to run your account, verify deposits and process withdrawals through bKash, Nagad and Rocket. Everything else stays minimal — your gaming choices, wallet history and support messages are stored to keep your account secure and answer questions when you…

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fb44 How we handle your account information

Contact us about privacy

If you want to see the data we hold, correct something or close your account completely, reach us through any of these channels. Privacy requests are handled separately from general support tickets so expect a reply within two business days. We will ask you to verify your account before releasing personal information.

Live chat Open the chat widget from any page while logged in and tell the agent you have a privacy question. They will escalate it to the data team who respond within two business days with the information you requested or the change you asked for.
Email support Send your request to the support address shown in your account dashboard. Include your registered mobile number and username so we can verify it is you before sharing account details or processing deletion requests.
Account settings Some privacy controls live in your account panel — you can update your mobile number, change your password and review recent logins without contacting support. For full data export or account closure, use chat or email instead.

How we protect your information

Your account data sits behind standard encryption both in transit and at rest. Payment details for bKash, Nagad and Rocket are not stored on our servers — we log transaction references only so you can match deposits to your wallet balance. Session cookies expire when you close the browser unless you tick the stay-logged-in box. We keep support messages and game logs for six months then archive or delete them depending on regulatory requirements in eligible regions.

Wallet data handling

We do not store your bKash PIN, Nagad password or Rocket credentials. Deposit confirmations include a transaction reference number which you can cross-check in your payment app.

Cookie use

Session cookies keep you logged in when you move between the lobby and a game. Marketing cookies track which promotions you clicked so we do not show the same offer twice.

Third-party sharing

Game studios like Pragmatic Play and Evolution receive minimal session data to load your game and track your bets. Payment processors handling bKash, Nagad and Rocket transfers see transaction amounts and your account reference but not your full gaming history.

Data retention

Active accounts keep transaction history for twelve months. Closed accounts are anonymised after ninety days unless local regulations require longer retention.

Privacy questions

Yes. Contact support through live chat or email and ask for a data export. We will send a file containing your account details, deposit and withdrawal history, game session logs and support tickets. The request takes up to two business days to process.

Message support with your username and registered mobile number, then confirm you want the account closed. We archive financial records for ninety days in case of disputes, then delete everything except transaction references required by payment processors or local law in eligible regions.

No. We log transaction reference numbers so you can match deposits to your wallet balance, but your payment app credentials never reach our servers. Only the payment processor handling the transfer sees your mobile wallet account, not fb44 directly.

Session cookies keep you logged in. Marketing cookies track which promos you clicked. Analytics cookies measure page load times. You can disable marketing and analytics cookies in your browser without breaking login or wallet functions, though some promo offers may not display correctly.

Support chat logs and email threads are stored for six months so agents can reference earlier conversations if you contact us again. After that we delete the messages unless they relate to an unresolved dispute or regulatory inquiry.

Yes. Go to account settings, enter your new mobile number and verify it with the OTP we send. You will need access to your old number first to confirm the change, or contact support if the old SIM is no longer active.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.